Jackie's Kitchen Creations
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    • Home
    • Policies
    • Services
      • Overview of Services
      • Full Service
    • Menu
      • Main Menu
      • Packages
      • Wedding Menu
    • Reviews
    • Gallery
    • Contact Us
Jackie's Kitchen Creations
  • Home
  • Policies
  • Services
    • Overview of Services
    • Full Service
  • Menu
    • Main Menu
    • Packages
    • Wedding Menu
  • Reviews
  • Gallery
  • Contact Us

Welcome

 JACKIE'S KITCHEN CREATIONS POLICIES & PROCEDURES  

Price Escalation Clause

All listed menu prices are subject to change based on market fluctuations and supply chain increases. This policy ensures we can continue to provide the best ingredients


For confirmed bookings: While a deposit secures your event date, we reserve the right to adjust the final balance if the market cost of ingredients increases by more than 5–10% between the time of booking and the event date. This increase will be reflected in individual items therefore increasing your total balance due

Advance Notice

We need at least a weeks notice for Drop Off Catering and at least 8 weeks notice for Full Service catering. If that timeline isn't met, we have the right to refuse service


Please fill out our contact form to its entirety to ensure we have all necessary info for your event

Estimate vs. Invoice

An estimate is a services proposal with a quote of what services will cost should you hire us


An invoice is a bill for the services once you do hire us as your caterer.


It is highly suggested to request an estimate first, to ensure the proper amount of food is ordered and within your budget.

 

If you are interested in a estimate, please specify that when you contact us otherwise you'll receive an invoice.

Retainer Fee

In order to hold our services for your event a retainer fee of $50 is required. This fee will need to be paid before we discuss any services. If you decide to move forward with utilizing our services, this fee will be applied to your invoice. This fee is non-refundable!

https://2b17c3e8-4c3b-4c43-b0f2-290d8854996d.paylinks.godaddy.com/retainerfee


*Please take a look at our availability on the Home Page, before paying the retainer fee.

Payment Expectations

Once an invoice is officially sent, either a 50% deposit or full payment is due upon receipt in order to lock in your date and time. If another customer arises and they put a deposit they'll get priority.


Full payment is due by due date. If we have not received full payment by your due date,  your invoice will be cancelled. If a deposit has been made, there will be no refunds.


Once an invoice is paid, all sales are final. There can be no changes at this point.

Delivery

Drop Off orders greater than 20 miles from Fairfield will be subject to a $50 Delivery Fee

Cancellations

If you cancel before the due date of your invoice, you'll be charged a $100 cancellation fee or for any expenses already incurred whichever is greater.


If you cancel after the invoice is paid, you'll be charged for the full amount of the invoice meaning no money will be returned to you.


One bite is all it takes, you'll want more of what I create!

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Interested in our services?

We now require a $1,000 event minimum for fully custom catering bookings. Smaller size event? Don't worry, we offer limited menu year round packages that cater to smaller events 


For new clients, In order to hold our services for your event a retainer fee of $50 is required. This fee will need to be paid before we discuss any services. If you decide to move forward with utilizing our services, this fee will be applied to your invoice. This fee is non-refundable!*


*Please take a look at our availability on the Home Page, before paying the retainer fee.


Thank you for supporting our small business!

Retain our Services!